Frequently asked questions
Everything we're most often asked about setup, integrations, pricing and security.
General
What exactly does an Agentfy AI agent do?
It responds instantly to new enquiries across your channels, answers common questions, qualifies leads against your criteria, and books appointments directly into your calendar.
Will it replace my sales team?
No, it removes the slow, repetitive first-response work so your team spends their time closing deals with warm, qualified leads instead of chasing cold ones.
How is this different from a regular chatbot?
A standard chatbot follows a fixed script and often just deflects to a contact form. Your agent is built around your actual sales process, so it can ask real qualifying questions, give specific answers about your services, and take action, like booking an appointment, not just chat.
What kinds of businesses is this a good fit for?
Any business where enquiries come in faster than they can be personally answered, and where speed to first response affects whether you win the deal. We've built agents for service businesses, solar installers and other lead-driven sales teams; if that sounds like you, it's worth a conversation.
Setup & integration
How long does it take to set up?
Most agents are designed, configured and live within a couple of weeks, depending on the complexity of your sales process and integrations.
What channels and tools does it work with?
Website chat, WhatsApp, email and contact forms, plus your existing CRM, calendar and helpdesk tools.
Do I need any technical skills to use it?
No. We handle the setup and integration. Once it's live, day-to-day it just works in the background; if you ever want to change what it says or does, you tell us and we update it.
Can I customize what the agent says?
Yes, every agent is configured on your services, pricing structure, tone of voice and FAQs before it goes live, and you review and approve it before it starts talking to real leads.
What if my business doesn't use a CRM or calendar tool yet?
That's fine, we can still get an agent live using email and a shared calendar, and help you move to a proper CRM later if it makes sense for your business.
Pricing & commitment
How much does it cost?
It depends on your lead volume, sales process and which integrations you need, so we don't publish a fixed price that wouldn't be accurate for most businesses. Book a free demo and we'll give you a tailored quote for your business.
How fast is the return on investment?
It depends on your business, but many clients see their AI agent generate enough extra bookings and sales to cover its cost within the first month. Try the free calculator for a rough estimate based on your own numbers.
Is there a contract, or can I cancel anytime?
We'll go through the specific terms with you before you commit to anything, there's no pressure to sign up to something long-term before you've seen it working for your business.
Security & support
Is my customer data secure?
Yes, every agent is built with secure data handling practices and only integrates with the systems you approve. See our Privacy Policy for details.
What happens if the agent can't answer a question?
It's configured to recognise when a question is outside what it should handle, and hands the conversation over to your team rather than guessing or making something up.
Do you offer support after it's live?
Yes, we keep an eye on how your agent is performing and refine it as we learn what works, and you can ask us to update its answers or behaviour any time your services or process change.
Can it work across multiple locations or team members?
Yes, agents can be configured to route qualified leads or booked appointments to the right location, team or individual based on rules that fit how your business is structured.